Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the LogLens web analytics service ("Service") operated by LogLens ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

LogLens provides web analytics and log analysis services that help you understand traffic to your websites, including:

• Real-time traffic monitoring and analysis
• Bot detection and verification
• SEO crawler analytics
• Geographic and device analytics
• Alerting and notifications
• Integration with third-party services (e.g., Google Search Console)
• API access for programmatic data retrieval

3. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 16 years old to create an account and use the Service.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to track websites you do not own or have authorization to monitor
• Violate any applicable laws, regulations, or third-party rights
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service to collect personal data in violation of privacy laws
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute the Service without our written consent
• Use the Service in any manner that could damage, disable, or impair the Service
• Use automated scripts to collect information from or interact with the Service, except through our official API

5. API Usage

If you use our API, you agree to:

• Comply with rate limits as specified in our API documentation
• Keep your API keys confidential and secure
• Not share API keys or allow unauthorized access
• Accept that we may revoke API access if you violate these Terms

API access and rate limits vary by subscription plan. We reserve the right to modify API features and limits with reasonable notice.

6. Third-Party Integrations

The Service may integrate with third-party services such as Google Search Console. Your use of these integrations is subject to the terms and policies of those third-party services in addition to these Terms.

We are not responsible for the availability, accuracy, or content of third-party services. You authorize us to access and use data from connected third-party services in accordance with our Privacy Policy.

7. Subscription Plans and Payment

Plans

The Service is offered through various subscription plans, including free and paid tiers. Features, limits, and pricing for each plan are described on our website.

Billing

For paid plans, you agree to pay all fees according to the billing terms in effect at the time. Fees are non-refundable except as required by law or as explicitly stated in these Terms.

Plan Changes

You may upgrade or downgrade your plan at any time. Changes take effect at the start of the next billing cycle. If you downgrade, you may lose access to certain features.

Price Changes

We may change our prices with 30 days' notice. Price changes will apply to your next billing cycle after the notice period.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to our data practices as described in the Privacy Policy.

You are responsible for ensuring that your use of the Service complies with applicable privacy laws, including obtaining any necessary consents from your website visitors.

9. Intellectual Property

Our Rights

The Service, including its original content, features, and functionality, is owned by LogLens and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

Your Data

You retain ownership of any data you submit to the Service. By using the Service, you grant us a limited license to use, process, and store your data solely to provide and improve the Service.

Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us the right to use that feedback without restriction or compensation.

10. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Unscheduled emergency maintenance
• Factors beyond our reasonable control

We are not liable for any loss or damage resulting from Service interruptions.

11. Disclaimer of Warranties

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOGLENS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless LogLens and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any data you submit to the Service

14. Termination

By You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, you will lose access to the Service and your data may be deleted according to our data retention policy.

By Us

We may suspend or terminate your account at any time for any reason, including if we reasonably believe you have violated these Terms. We will provide notice when possible, except where we believe termination is necessary to prevent harm to us or others.

Effect of Termination

Upon termination, your right to use the Service immediately ceases. Sections of these Terms that by their nature should survive termination will continue to apply.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Service and terminate your account.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of England and Wales.

17. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and LogLens regarding the Service.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

18. Contact Us

If you have questions about these Terms, please contact us: